EBANX Solution for E-commerce
Sell more in rising economies through a frictionless, end-to-end, and localized payment experience
Onboard sellers internationally, choose your preferred settlement format, establish payouts to your vendors, provide hybrid single transactions, and increase your revenue by enabling a smooth purchase experience to your customers.
Trusted by global e-commerce merchants:
Superior payments performance covering your entire e-commerce funds journey
+1.0 ppt average uplift in approval rates
based on order level for our global e-commerce merchants in a one-year period.*
-0.2 ppt of average decrease in chargeback rates
for our global e-commerce merchants in a one year period.*
*Data collected between 2021 and 2022. It may vary according to the country.
Global e-commerces and marketplaces need a full-stack payments platform with superior features to support their plans, customer’s needs and markets requirement:
In laborum non veniam cupidatat laborum
Account Card Updater
Complete reconciliation - including payments, chargebacks and refunds information
Automatic recurring billing and PCI / DSS compliant tokenization
Partnerships with multiple local acquirers in each country where we operate
Fast and guaranteed settlement in our merchant's proffered currency
Clear Dashboard and on-demand analytic reporting
Latin America and its powerful
Pacing at 33% per year between 2020 and 2022
Expected to reach USD 187 billion by the end of 2022
Source: EBANX & AMI, datapack 2022
Attracted by an unmet demand, global e-commerce and marketplaces are flocking to expanding economies, such as Latin America, adopting hybrid operations and competing with local titans. However, they need to deal with a hyper fragmented payments landscape: multiple countries with different cultures, regulations, payment landscapes, and currencies.
To get you ahead of the competition and reach more opportunities, EBANX offers more than 100 payment methods and enables hybrid single transactions. Merchants are able to split payments to their vendors and perform single and/or mass payouts, retain loyal shoppers, count on detailed reconciliation information about all transactions with full transparency, and much more. All that under one unique platform and payment partner, without worrying about third parties and multiple payment industry players.
Through EBANX, global e-commerces and marketplaces are able to overcome key challenges:
Receive local payments and make payouts
Split payments automatically among all parties during a transaction
Have detailed payment information and traceability
Automate payments management (generation, confirmation, chargeback and refunds)
Monitor risky customers/transaction
Enable hybrid settlement operations and deal with foreign currency
Manage local and/or international funds settlements
Reduce costs with fixed FX rate (+ tax efficiency)
Have a unique reconciliation to sell in multiple currencies and countries
Have a local customer support experience
Have a customer support during the entire payment journey (confirmation, refunds, chargebacks)
Automate communication and customer management
Have a KYC (Know Your Customer) support to solve local compliance issues with minimum effort
Start accepting local payments and paying sellers through built-to-fit solutions
Expand your total addressable market and sell more by offering a seamless payment experience to your customers. Have hybrid payment processing (international and domestic funds settlement together), unified reconciliation, and access more than 100 payment methods - including credit & debit cards, digital wallets, instant payments, cash & voucher payments, and bank transfers - in 18 countries across Latin America and Africa. You can also offer installment payment options to your Latin American consumers to increase your average ticket size.
Streamline your payout process while increasing your sellers or any partners' satisfaction and retention. With a single integration you are able to pay your domestic partners in their local currency, or your cross-border ones in USD. All of that from anywhere in the world and with payments confirmation in under 10 minutes for alternative payment methods and up to 3 business days for bank transfers. Our solution also provides an intuitive payee onboarding, supports single and mass payouts, and have automated payments which splits the value in each transaction according to previous setted rules. During the entire process, we run verification analysis to ensure your payouts comply with local regulations.
Stop losing sales because of a poor customer experience caused by different checkouts with items from cross-border and domestic sellers. EBANX single transaction enables a unified cart and checkout page with products from multiple sellers, currencies and countries which improves your customer experience and helps maximize your revenue. You also have full visibility into the breakdown of what is domestic and what is international with every single payment.
Global Asian Brand Wins in 5 Latin American Countries Through Payments
A global e-commerce company from Asia wanted to expand to Latin America starting with the biggest markets of the region: Mexico and Brazil. The challenge was addressing the total potential audience with an accurate local payment methods strategy, and getting to know the particularities of the region to ensure keeping the same aggressive pricing that the company was used to offering in other countries.
In a joint effort that began in 2018, EBANX teams worked on customized solutions that met the merchant's needs and has been generating outstanding results since then:
Expanded to 5 Latin American countries and counting with EBANX payment solutions: Brazil, Mexico, Chile, Colombia and Argentina.
Approval rate higher than 80% in the company's three main markets in Latin America (2022);
30% of new users in 2022 made their first purchase through PIX.
Payments in local currency with more than 100 payment methods available
Since a great share of the population in growing economies is unbanked or lacks access to credit, many shoppers can't purchase products/services from e-commerces that only offer traditional payment methods. Thus, with more than 100 payment methods available in 18 expanding economies across Latin America and Africa. EBANX allows e-commerces to reach their unmet demand by offering high performance local payment options in local currency and to pay their sellers in a seamless way.
Diverse payment methods from credit (installments available) and debit cards to alternative options such as vouchers, instant payments, digital wallets, and popular local bank transfers
International, domestic or mixed funds settlement
Local currency availability to charge customers with the preferred customer experience
Multiple, single or partial refunds, wherever it is necessary, for almost every payment method
Installments (buy now, pay later) available to boost your sales
60% of our digital commerce merchants' sales are performed via installments. As a buy now, pay later option, it expands the consumers purchasing power, increasing the average order value (AOV) and leveraging conversion rates, which is a very common practice in rising economies such as Latin America. Thus, count on EBANX to offer payment plans of up to 48 monthly installments depending on the country and the purchase value.
A localized smart anti-fraud solution to protect your e-commerce transactions
Growing economies, such as Latin American countries, are known for fraudster's creativity. For this reason, it is essential to be PCI compliant and have a localized smart fraud prevention strategy specifically designed for these markets. Through Shield - EBANX smart anti-fraud solution - you have the best in-class technology and database to keep your operation safe in all purchase steps with the following features:
Machine learning for a comprehensive behavior score
Chargeback guarantee with low rates
Block and trust lists to avoid blocking trusted clients
Robust validation scheme with payment capture to acquirers and banks validation.
Manual Review with EBANX's Fraud Specialists to reduce false declines while preventing fraud
Flexible and convenient integrations
EBANX takes the heavy-lifting of integrations by providing developers support to our merchants so the process can be streamlined. There are different integration options to fit our merchants' business model, capabilities, strategy, and available resources.
Direct API - reverse personalized integration to generate fully transparent checkouts
Payment Link - manually generated payment links to cut the need for complex integrations
Drop-In - complete white-label and customizable checkout with no page redirection necessary
Payment Page - practical and safe checkout page managed by EBANX
Industry Channels - over 15 EBANX partners to be integrated with, including Recurly, for recurring payments and subscription billing
World-class support for your e-commerce
Count on a dedicated team from experts specialized in your industry with different skills to provide world-class services. They are available according to your time-zone and in multiple regions (Latin America, US, Europe and APAC).
Regular planning and analytical meetings
Merchant operational support
Growth and marketing strategies
Close performance monitoring
Identification of opportunities
Roadmap for improvement